Privacy Policy

1. Overview

Reidy Labs LLC ("Company," "we," "us," or "our") operates BiomarkerHelp, a cancer biomarker analysis and clinical trial matching platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website, applications, and related services (collectively, the "Services").

We are committed to safeguarding the privacy of our users. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Effective Date" at the top of this page and, where required by law, providing additional notice (such as via email or a prominent notice on the Services). We encourage you to review this Privacy Policy periodically.

3. Types of Personal Information Collected

a. Registration Information

When you create an account, we collect information such as your name, email address, password, and the user role you select (e.g., patient, caregiver, advocate, or healthcare professional). You may also provide optional profile details to personalize your experience.

b. Device and Technical Information

We automatically collect certain technical data when you access the Services, including your IP address, browser type, operating system, device identifiers, referring URLs, and pages visited. This information helps us maintain the security and performance of our platform.

c. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to recognize your browser, remember your preferences, and understand how you interact with the Services. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain features of the platform.

d. Usage and Search Data

We collect information about how you use the Services, including clinical trial searches you perform, filters you apply, trials you save or bookmark, and interactions with search results. This data allows us to improve search relevance and provide personalized recommendations.

e. Health-Related Information

When you use the platform to search for clinical trials, you may provide health-related information such as medical conditions, diagnoses, or treatment interests. We treat this information with the highest level of care and in accordance with applicable regulations, including HIPAA where applicable.

f. Genetic and Biomarker Data

When you upload biomarker reports or enter biomarker information, we collect genetic and genomic data including gene mutations, fusions, amplifications, and expression markers. This data is treated with the highest level of protection. In accordance with the Genetic Information Nondiscrimination Act (GINA), your genetic information is never shared with employers, health insurers, or any third party for purposes of employment or insurance decisions. Biomarker data is used solely to provide biomarker matching, clinical trial discovery, and drug matching services within the platform.

4. Children's Information

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will promptly take steps to delete that information. If you believe a child has provided personal information to us, please contact us at [email protected].

5. Use and Sharing of Information

We use the information we collect to:

• Provide, maintain, and improve the Services.
• Process your clinical trial searches and deliver relevant results.
• Personalize your experience and save your preferences and bookmarks.
• Communicate with you about your account, service updates, and security alerts.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms of Service.
• Conduct research and analytics to improve our platform (using aggregated or de-identified data where possible).

We may share your information with:

• Service Providers: Third-party vendors who help us operate the Services (e.g., hosting, analytics, email delivery), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: In any other circumstances where you have given explicit consent.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it.

7. Security Measures

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure development practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

BiomarkerHelp is operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using the Services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country of residence.

9. Rights for EEA, UK, and Swiss Residents

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights under applicable data protection legislation, including the GDPR. These rights include:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request that we limit the processing of your data.
• Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, as well as the purposes for which it is used.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out of Sale: We do not sell personal information. If this practice changes, we will provide a clear opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request, email us at [email protected]. We will verify your identity before processing your request.

11. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. There is currently no industry standard for how companies should respond to DNT signals. At this time, BiomarkerHelp does not respond to DNT signals. We will update this policy if a uniform standard is established.

12. Platform-Specific Data Practices

BiomarkerHelp collects and processes specific categories of data related to clinical trial discovery:

• Biomarker Reports: When you upload NGS biomarker reports, we store the PDF files securely and process them using AI to extract biomarker data. The original files and extracted data are associated with your account.
• AI Analysis Results: Biomarker data extracted by our AI (gene mutations, fusions, amplifications, and expression markers) is stored in your account to enable biomarker matching, clinical trial discovery, and drug matching features.
• Clinical Trial Searches: We log the search queries, filters, and parameters you use to find clinical trials. This helps us improve search accuracy and provide relevant suggestions.
• Saved Results: When you bookmark or save clinical trials, we store those selections in your account to enable your personalized dashboard experience.
• Account Data: Your registration information, role selection, and profile preferences are stored to provide a tailored experience and enable role-specific features.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: